Frequently Asked Questions

Answers to common questions about House Of RĀGE preorders, processing times, launch products, shipping, cancellations, and hair care.

Preorder Questions

Are These Preorders?

Yes. House Of RĀGE launch orders are preorders placed directly through the website.

How Long Does Processing Take?

Please allow 8 - 10 business days for processing, quality check, and preparation before shipping. This does not include carrier transit time after your order has shipped.

What Products Are Available?

House Of RĀGE is launching with virgin bundles, raw bundles, HD lace closures, and HD lace frontals only. Wigs are available upon request for first access members only.

When Will I Receive Tracking?

Tracking will be emailed once your order has completed processing and has shipped.

Can I Cancel After Ordering?

Cancellations may only be accepted within 24 hours of placing the order, unless processing has already started.

Can I Change My Order After Checkout?

Order changes are not guaranteed after checkout. Please review your product, texture, length, lace size, shipping address, and email address before placing your preorder.

Can Hair Be Returned?

Due to the nature of hair products, hair must be unused, unworn, unwashed, unaltered, and in original packaging to be considered for return. Hair that has been installed, cut, colored, bleached, washed, or altered is not eligible for return.

How Many Bundles Do I Need?

For a natural look, 2–3 bundles are usually recommended. For longer lengths or a fuller look, 3–4 bundles may be needed. Closures and frontals are sold separately unless stated otherwise.

Do You Offer Wigs?

 Custom wigs are not yet part of our permanent collection, but limited wig requests are available exclusively to House of RĀGE First Access Members. Each request is reviewed individually and is subject to hair availability, customization options, and separate pricing.

How Should I Care For The Hair?

Use sulfate-free shampoo, condition regularly, avoid excessive heat, and wrap the hair with silk or satin at night. For full instructions, visit the Hair Care page.

Do You Offer Free Shipping?

Yes. Orders of $250 or more qualify for free standard shipping. Orders below $250 will be charged standard shipping at checkout.

Ready To Place Your Preorder?

Shop House Of RĀGE launch essentials: raw bundles, HD lace closures, and HD lace frontals.